| Services
We are providing a pure Application service comes from our in-depth focus on the specific domain being addressed. Some of the industries we have been providing business application solutions include:
Retail
Financial Services
Logistics
Education
Textile
Health Care
Our Skill Strengths
Maze net has delivered large scale web enabled business applications solutions including e-Marketplace and e-Procurement solutions; Enterprise portals; and EDI integrated supply chain solutions.
The skill-set includes:
Servers : Web logic, Microsoft Site server/commerce server , Oracle Application Server (9i,), Red Hat Enterprise Linux Server
Enterprise Application Integration Products : MQSeries, Biztalk
Server
Server Side : ASP, JSP, Servelets, EJB and other J2EE technologies
Standards & Middleware : COM/DCOM, EJB, J2EE
Languages/Tools : MS .Net, VB, VBA, VC++, C#, Java, Java Script,
Perl, VB,Script, PHP
OS : Red Hat Enterprise Linux Server, Windows 2003(’98, NT)
Enterprise resource planning:
Enterprise Resource Planning systems (ERPs) integrate (or attempt to integrate) all data and processes of an organization into a single unified system. A typical ERP system will use multiple components of computer software and hardware to achieve the integration. A key ingredient of most ERP systems is the use of a single, unified database to store data for the various system modules.
The term ERP originally implied systems designed to plan the utilization of enterprise-wide resources. Although the acronym ERP originated in the manufacturing environment, today's use of the term ERP systems has much broader scope. ERP systems typically attempt to cover all basic functions of an organization, regardless of the organization's business or charter. Business, non-profit organizations, non governmental organizations, governments, and other large entities utilize ERP systems.
Additionally, it may be noted that to be considered an ERP system, a software package generally would only need to provide functionality in a single package that would normally be covered by two or more systems. Technically, a software package that provides both Payroll and Accounting functions (such as QuickBooks) would be considered an ERP software package.
However, the term is typically reserved for larger, more broadly based applications. The introduction of an ERP system to replace two or more independent applications eliminates the need for external interfaces previously required between systems, and provides additional benefits that range from standardization and lower maintenance (one system instead of two or more) to easier and/or greater reporting capabilities (as all data is typically kept in one database).
Examples of modules in an ERP which formerly would have been stand-alone applications include: Manufacturing, Supply Chain, Financials, CRM, Human Resources, and Warehouse Management.
Ideally, ERP delivers a single database that contains all data for the software modules, which would include:
Manufacturing:
Engineering, Bills of Material, Scheduling, Capacity, Workflow Management, Quality Control, Cost Management, Manufacturing Process, Manufacturing Projects, Manufacturing Flow
Supply Chain Management:
Inventory, Order Entry, Purchasing, Product Configurator, Supply Chain Planning, Supplier Scheduling
Financials:
General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed Assets
Projects:
Costing, Billing, Time and Expense, Activity Management
Human Resources:
Human Resources, Payroll, Training, Time & Attendance, Benefits
Customer Relationship Management:
Sales and Marketing, Commissions, Service, Customer Contact and Call Center support
Data Warehouse:
Various Self-Service interfaces for Customers, Suppliers, and Employees.
Customer relationship management:
Customer relationship management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
Customer relationship management is a corporate level strategy, focusing on creating and maintaining relationships with customers. Several commercial CRM software packages are available which vary in their approach to CRM. However, CRM is not a technology itself, but rather a holistic approach to an organisation's philosophy, placing the emphasis firmly on the customer.
CRM governs an organization's philosophy at all levels, including policies and processes, front of house customer service, employee training, marketing, systems and information management. CRM systems are integrated end-to-end across marketing, sales, and customer service.
A CRM system should:
Identify factors important to clients.
Promote a customer-oriented philosophy.
Adopt customer-based measures.
Develop end-to-end processes to serve customers.
Provide successful customer support.
Handle customer complaints.
Track all aspects of sales.
Create a holistic view of customers' sales & services information.
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