Discover how Mazenet can support telecom companies worldwide in enhancing and fortifying their
IT infrastructure services during the deployment of 5G, leading to a new era of value creation.
Discover how Mazenet can support telecom companies worldwide in enhancing and fortifying their IT infrastructure services during the deployment of 5G, leading to a new era of value creation.
Discover how Mazenet can support telecom companies worldwide in enhancing and fortifying their
IT infrastructure services during the deployment of 5G, leading to a new era of value creation.
At Mazenet, we excel in managing the IT infrastructure for telecom companies. Our services include cutting-edge analytics like resource utilization and capacity planning, real-time monitoring of network traffic, performance, and security, and swift issue resolution for fault management and regulatory compliance around the clock, ensuring uninterrupted network management and stringent data security.
Our scope of work encompasses various critical functions, including network planning and design, where we collaborate to manage a robust 5G infrastructure with next-to-zero downtime. The team handles all deployment and installation activities that involve the setup of network components, ensuring proper configuration. We perform continuous network monitoring and management to address performance and security concerns promptly. Our scope also extends to services like load balancing, bandwidth management, server virtualization, unified communications, and network segmentation. Security measures and compliance adherence are implemented to safeguard the network from cyber threats and meet regulatory requirements. Quality assurance, testing procedures, capacity scaling, software updates, patch management, data analytics, are rigorously conducted by our team to guarantee network reliability.
We embrace all the latest technologies to ensure we can deliver high-quality, competitive services to our clients. By staying technologically current, we enhance efficiency, bolster security, remain compliant with industry standards, and future-proof our clients' IT environments. Utilizing the latest technologies is essential for building strong client relationships and staying relevant in the ever-evolving tech landscape.
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24 X 7 networking monitoring and maintenance. 
Troubleshooting issues and providing swift resolutions. 
Conducting thorough root cause analysis for recurring issues. 
Providing regular updates to clients on the status and progress of tickets. 
Robust disaster recovery plans for data and network integrity during emergencies. 
Cutting-edge cybersecurity for data protection against breaches and threats. 
Potential to handle tickets of all priorities - P1, P2, P3, and P4 
Ticket handling capacity of 100 tickets per day Lightning fast Turn-Around-Time of just 15 mins Mazenet has expanded its provision of IT support services to encompass telecom companies in Canada.
Mazenet has partnered with Canada’s largest business technology integrator to manage the IT infrastructure of a prominent telecommunication firm, in support of Canada's 5G initiatives. Mazenet is actively assisting the client in the execution of their NFV project, strengthening the performance of their IT network with agile and robust solutions aimed at ensuring the stability of the client's infrastructure. This collaborative effort involves closely working together to minimize network downtime and streamline the entire issue resolution process.
The concerted effort is aimed to smoothly support the rollout of 5G. A massive count of 97 clusters is used to implement the project and our dedicated team of highly skilled engineers handle them all remotely. The team tirelessly works round the clock to achieve significant uptick in the performance of the project's critical telecom network infrastructure.
To achieve this, we monitor the client infrastructure closely to capture any anomalies and solve it proactively at the infrastructure level. In the event of any infrastructure issue raised on the customer end, we work towards the solution on the basis of priority and severity.
At Mazenet, we bring unparalleled expertise to the world of Kubernetes, with a primary focus on Red Hat OpenShift. As an extension of our clients’ team, we utilize a range of tools, including OpenShift command line (cli), GUI/API, and kubectl, to troubleshoot and support OpenShift 3 and 4+. Our responsibilities span architecture and design, network configurations, storage requirements, troubleshooting Kubernetes Operators, and leveraging automation tools like Git, Ansible, and more. We ensure efficient issue resolution, collaborating closely with our client and technology partners, while offering seamless communication and closure of tickets. When escalation to Level 3 is necessary, we've got it covered.
Working hand in hand with the client’s team, we specialize in RedHat OpenStack. Armed with RedHat OpenStack command line (cli) and GUI/API, we troubleshoot systems, support architecture and design, and delve into network plugins like Juniper Contrail. Additionally, we handle storage issues, including hardware passthrough like SR-IOV and GPU, with ease. Our approach includes automation tools, monitoring systems, and a commitment to enhancing efficiency. We engage ticket requestors, technology partners, and the entire resolution process while ensuring seamless ticket closure. And when it comes to escalations, we're well-prepared for Level 3, collaborating effectively to resolve complex issues.
