Client Background
One of India’s largest universities, with over 5,000 students, was struggling to
maintain a reliable technology foundation. Servers, the entire network architecture,
authentication and authorization systems, leased lines, and even CCTV cameras formed the
backbone of its daily operations. Yet each of these critical components was unstable,
repeatedly letting the university down and disrupting day-to-day functioning.
Challenge
Business Situation Before Mazenet
The university’s IT setup was falling apart. Servers crashed without warning, CCTV
systems blinked out randomly, and classroom networks disconnected in the middle of
lectures. Basic login checks for students were missing, which meant administrators had
no idea who was using the network and how.
The irony stood out clearly: while the institution taught discipline and order, its own
IT behaved like a railway station speaker crackling unpredictably and leaving everyone
guessing.
To make things worse, their earlier service provider simply stepped away, saying the
demands were “too complicated.” Tasks like maintaining servers, keeping cameras running,
or setting up logins, which should have been simple, were abandoned. For the
university’s IT staff, it felt like being asked to control rush-hour traffic in Chennai
without a single traffic light.
Pain Points
- No reliable way to track servers or networks
- Disconnections that repeatedly disturbed classes
- Students often had unrestricted access to systems and resources, with no controls in place to limit or monitor what they could reach
- Administrators were left in the dark with no clear visibility
Goals and Objectives
The university urgently needed:
- Reliable monitoring and upkeep of servers, classrooms, leased lines, and CCTV cameras that actually worked
- A proper authentication and authorization system to regulate student access and prevent misuse
- Stronger management of the entire network architecture to avoid frequent disruptions
- More clarity and control for the IT administration to monitor resources in real time
- A practical, cost-conscious solution that could stabilize operations without shooting up expenses
Solution
When Mazenet stepped in, the brief was simple: take the
noise and turn it into clarity. We fixed the building blocks one by one.
- Servers: Restored and placed under consistent tracking for stability.
- Complete network infrastructure: Reorganized so classes could continue without being cut off midway.
- CCTV Systems: Revived and made reliable for continuous visibility.
- Authentication and Authorization: Introduced structured login checks to ensure every student’s connection could be traced, while authorization controls defined what each user was permitted to access.
- Cost Approach: Used open-source platforms, tuned specifically to the university’s needs, so they paid only where it mattered.
Result
Classrooms stayed connected and lectures carried on without disruption
- Administrators finally had a clear view of servers, networks, and cameras .
- Misuse of bandwidth was curbed with proper authentication.
- Costs were kept reasonable with smarter use of open-source tools .
- The entire IT environment shifted from confusion to stability.
For the first time in years, the university felt confident in its own technology. Teachers could teach, students could learn, and administrators could finally breathe easy.
Why Mazenet
Where the earlier vendor walked away, Mazenet rolled up its sleeves. The focus was
never on adding
layers of complexity, but on addressing the pain points directly and making things
work again.
We believe problems this big don’t need drama — they need effort, perspective, and
experience.
Roadmap Ahead
- Smarter monitoring with real-time insights.
- Extra layers of security to prepare for future risks.
- Scalable systems that can grow with the student population.
Share
